@book{
180-020369610,
title = {Conflicts in reference services},
author = {Katz, William A. and Fraley, Ruth A.},
editor = {Katz, William A.},
editor = {Fraley, Ruth A.},
address = {London},
publisher = {Routledge},
year = {2021},
isbn = {9780367374273 (pbk.) :},
language = {English},
note = {Originally published: New York: Haworth Press, 1985.},
url = {https://katalog.fid-bbi.de/Record/180-020369610}
}