TY  - BOOK
TI  - Conflicts in reference services
AU  - Katz, William A. and Fraley, Ruth A.
editor = {Katz, William A.},
editor = {Fraley, Ruth A.},
A2  - Katz, William A.
A2  - Fraley, Ruth A.
CY  - London
PB  - Routledge
PY  - 2021
PY  - 2021
LA  - English
KW  - Reference services (Libraries)
KW  - Reference services (Libraries)
SN  - 9780367374273 (pbk.) :
N1  - Originally published: New York: Haworth Press, 1985.
UR  - https://katalog.fid-bbi.de/Record/180-020369610
ER  -