@book{
183-1725982641,
title = {Advances in the human side of service engineering: proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA},
series = {},
series = {1208},
author = {Spohrer, Jim and Leitner, Christine},
editor = {Spohrer, Jim},
editor = {Leitner, Christine},
address = {Cham, Switzerland},
publisher = {Springer},
address = {},
publisher = {},
year = {2020},
isbn = {9783030510565},
isbn = {3030510565},
language = {English},
note = {Literaturangaben},
url = {https://www.gbv.de/dms/tib-ub-hannover/1725982641.pdf},
url = {https://katalog.fid-bbi.de/Record/183-1725982641}
}