TY - BOOK TI - Advances in the human side of service engineering: proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA T3 - T3 - 1208 AU - Spohrer, Jim and Leitner, Christine editor = {Spohrer, Jim}, editor = {Leitner, Christine}, A2 - Spohrer, Jim A2 - Leitner, Christine CY - Cham, Switzerland PB - Springer PY - 2020 CY - PB - PY - 2020 LA - English KW - Konferenzschrift KW - Faktor Mensch KW - Ergonomie KW - Bedienungssystem KW - Digitale Revolution KW - Gesundheitswesen KW - Chatbot KW - (DE-627) SN - 9783030510565 SN - 3030510565 N1 - Literaturangaben UR - https://www.gbv.de/dms/tib-ub-hannover/1725982641.pdf UR - https://katalog.fid-bbi.de/Record/183-1725982641 ER -