Digital governance : applying advanced technologies to improve public service

Bibliographische Detailangaben

Titel
Digital governance applying advanced technologies to improve public service
verantwortlich
Milakovich, Michael E. (VerfasserIn)
Ausgabe
Second edition
veröffentlicht
New York, London: Routledge, Taylor & Francis Group, 2022
Erscheinungsjahr
2022
Erscheint auch als
Milakovich, Michael E, Digital governance, New York, NY : Routledge, [2022]
Medientyp
Buch
Datenquelle
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Zusammenfassung
"The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and state, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, and well as federal, state, and local government officials"--
Umfang
xx, 454 Seiten; Diagramme
Sprache
Englisch
Schlagworte
Governance > Neue Medien > Internet > Bürgerbeteiligung > Kundenorientierung > Bürgernahe Verwaltung
RVK-Notation
  • Politologie
    • Politische Systeme: einzelne Elemente
      • Verwaltung
        • Verwaltung und Öffentlichkeit
BK-Notation
88.20 Organisation staatlicher Einrichtungen, Management staatlicher Einrichtungen
05.38 Neue elektronische Medien
DDC-Notation
352.3/802854678
ISBN
9781032105574
9781032104911
DOI
10.4324/978-1-003-21587-5