Spohrer, J., & Leitner, C. [2020]. Advances in the human side of service engineering: Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Cham, Switzerland: Springer.

Advances in the human side of service engineering : Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA / Jim Spohrer, Christine Leitner, Editors . — Cham, Switzerland : Springer, [2020]. — xv, 328 Seiten; Illustrationen, Diagramme, Tabellen. — (1208). — ISBN 9783030510565, 3030510565

Spohrer, Jim, and Christine Leitner. Advances in the Human Side of Service Engineering: Proceedings of the AHFE 2020 Virtual Conference On The Human Side of Service Engineering, July 16-20, 2020, USA.Cham, Switzerland: Springer, [2020].